FAQs

Do you offer free shipping?


Yes! We offer free shipping on orders over $100. Please note that due to Covid-19, shipping times have increased and it may take longer to receive your order. We apologize in advance for any inconvenience and pray for your patience. 

 

Do you ship internationally?

At this time, we do not offer international shipping. We hope to ship orders around the world as soon as possible!


What are the three letters on your candles?


Each candle is associated with a city and the three letters correspond to an airport code related to the city. As an example, our Los Angeles inspired candle is coded with “LAX” because that is the airport code associated with Los Angeles. It is our hope that each scent inspires you to learn more about the city behind each scent, get familiar with the airport codes and add the cities to your travel bucket list!


I recently ordered a 10.5 oz candle but received my candle with the lid upside down. Is this an error?


No, in fact this was intentional! The lids are a great way to preserve your candle but we intentionally add more wax to our jars so you get as much out of the candle and experience as possible. In light of this, placing the lids on our candles will in fact bend the wicks and we certainly want you to have the best unwrapping experience possible. After burning your candle provided there is space to add the lid, feel free to place the lid on your candle to preserve it.

 

Are these candles made with soy?


We have spent many months working with different waxes but ultimately decided to move forward with a food grade paraffin wax to maximize hot and cold throw and give our community a consistent and even burning experience. 


What is the best way to preserve my candle?


We have a candle care section that gives some tips on how to best care for your candle. Upon first receiving your candle, make sure that the entire surface of the candle is melted evenly. We certainly don’t want any tunneling. In our experience, one of the best ways you can care for your candle is by trimming the wick before burning. It changed our candle experience and we have a gorgeous wick trimmer that you can check out here.


Can I bring these candles with me on a plane?


Yes! We recommend our 4 oz travel tins but if you will be traveling for a longer period of time and want a bigger candle then we recommend our 10.5 oz candles. Per TSA, you can bring a candle on a plane in your carry-on and checked-in luggage because our candles are solid and TSA compliant.


Have a question that has not been answered? Reach out to us at contact@terminalbstore.com. We look forward to hearing from you!