Yes! We offer free shipping on orders over $100 within the United States. At checkout, you’ll see available shipping options based on your order total.

For updates on processing times, check the notification banner at the top of our homepage. Occasionally, we may experience delays due to high order volume, and we will always communicate any important updates there.

At this time, we do not offer international shipping, but we’re working to bring TERMINAL B worldwide. Stay tuned for updates as we expand our shipping capabilities.

Each candle is associated with a city, and the three-letter code corresponds to an airport serving that location. For example, our Los Angeles-inspired candle is labeled "LAX," which is the airport code for Los Angeles International Airport.

TERMINAL B is designed to evoke the feeling of travel through scent, and we hope each candle inspires your wanderlust and deepens your connection to global destinations.

Our candles are made with a paraffin blend wax specially formulated to ensure a clean burn, high fragrance load and maximum fragrance throw.

To extend the life of your candle and ensure an even, clean burn:

• Trim your wick to 1/4" before each burn to reduce soot and ensure an even flame.
• Allow the wax to melt evenly across the surface during the first burn to prevent tunneling.
• Do not burn for more than 4 hours at a time to prevent overheating.
• Store your candle in a cool, dry place away from direct sunlight.

For a detailed Candle Care & Safety Guide, click here.

Yes! You can bring candles in both your carry-on and checked luggage because they are solid and TSA-compliant.

For frequent travelers, we recommend our 4 oz travel tins for convenience. If you prefer a larger candle for extended stays, our 10.5 oz candles are also travel-friendly. Please allow an extra 5-10 minutes for any potential TSA screening.

We strive for 100% customer satisfaction. If you’re unsatisfied with your purchase, please contact us within 10 days of receiving your order for assistance.

All returns and exchanges must meet the following conditions:

• Items must be unused and in their original condition.
• Return requests must include proof of purchase (e.g., order number, receipt, confirmation email).
• Customers are responsible for return shipping costs unless the item arrives damaged.

For full details, visit our Returns & Exchanges Policy.

We take great care in packaging our products, but if your order arrives damaged, please email us within 10 days of receipt at concierge@terminalbstore.com.

Include:

• Your order number
• Photos of the damaged item(s)
• A brief description of the issue

Once reviewed, we will arrange for a replacement or refund as applicable.

Absolutely! Our candles make perfect gifts for travelers, fragrance lovers, and those who appreciate luxury home essentials.

We offer:

• Gift notes (available at checkout).
• Premium packaging for an elevated unboxing experience.

At this time, we do not offer custom candle scents or private label services, but we are always open to discussing potential partnerships and collaborations.

If you’re interested in working together, please reach out to us at contact@terminalbstore.com.

No, you can checkout as a guest. However, creating an account allows you to:

• Track your orders.
• Save shipping addresses for faster checkout.
• Receive exclusive updates and offers.

Once your order ships, you will receive a confirmation email with tracking details. If you have not received tracking information within 3-5 business days, please check your spam folder or contact us at concierge@terminalbstore.com.

We process orders quickly, so changes are not guaranteed. If you need to modify or cancel an order, please contact us as soon as possible at concierge@terminalbstore.com.

Yes, we offer wholesale partnerships for very select retailers.

For inquiries, please contact contact@terminalbstore.com with details about your business.

If you have a question that has not been answered, please reach out to us via the contact form on our website or email us at concierge@terminalbstore.com.

We look forward to hearing from you!