We strive for 100% customer satisfaction, always! If there are any issues or you’re unsatisfied with your product, please contact our Customer Care team at firstname.lastname@example.org so that we can better assist you. Please include your order number followed by the request in the subject line.
All refund and/or exchange requests must be made within 10 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, store receipt, etc).
Refunds and/or exchange requests are assessed on a case by case basis and will only be processed on unused products. Unused product(s) may be eligible for an exchange or full refund of your purchase price, not inclusive of shipping and handling. Please note, the Buyer is responsible for return shipping. Additionally, please ensure that the return shipment is carefully packed, as we're unable to process refunds on items that arrive damaged.
If your products arrive damaged, please email us within 10 days of receipt of your order at email@example.com. Please include your order number followed by “Damaged Product” in the subject line, and be sure to include photo(s) of the damaged product. Upon inspection, we may offer a full refund of your purchase price, less shipping and handling, or send a replacement free of charge.
We reserve the right to restrict or refuse future transactions for individuals who abuse our return/exchange policy.
Exceptions: We do not accept returns or offer refunds on discounted or sale items, including products purchased during a promotion, gift cards, or third party products.